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Want to Become a DataScouts & Ecosystem Expert?


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We are looking for a Customer Success Manager to join the We Connect Data & DataScouts team, to understand and help our customers with the DataScouts platform.

WHO ARE WE?

We Connect Data is a young, quickly growing company. We develop data-driven digital solutions and provide services related to connecting, enriching and visualizing context relevant data. Our flagship product is DataScouts, an Ecosystem Intelligence Platform that allows customers to visualize, explore and benchmark a portfolio of companies. Datascouts helps business developers and ecosystem leads to stay informed about what happens in their business space. 

WHAT IS A CUSTOMER SUCCESS MANAGER?

As a Customer Success Manager, you will advise and guide a wide variety of customers, ensuring they launch DataScouts successfully, adopt it widely and are driving business value from DataScouts. You will manage customer on-boarding, discover their business needs and challenges and coach them on the best ways to use DataScouts to solve them. Working closely with our customers, you ensure they are fully engaged and getting the value that they expect.

Part coach, project manager, consultant and product expert, you are continually focused on helping our customers to stay front-runners in their business and be successful with DataScouts.

The success of the Customer Success Manager means customer engagement and expansion of DataScouts business.

WHO ARE WE LOOKING FOR?

  • 5+ years of experience in a customer-facing role, i.e. customer service, customer success coaching, account management or strategic consulting, preferably in a SaaS company.
  • Proven track record in Analysing Information, Crunching Data, Developing Processes and Standards, Service Excellence
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
  • Strong interpersonal skills and experience building strong internal and external relationships.
  • Experience in highly professional customer service in a fast-paced, dynamic environment is an asset.
  • SaaS experience a benefit.

HOW TO APPLY?

Applying to the Customer Success Manager position is easy:

Once we have received your application, we will get in touch with you!

DataScouts

DataScouts 1.6 – What changed?


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We just released version 1.6 of DataScouts, mainly focusing on user and entity management. DataScouts is evolving rapidly taking into account the feedback from our users and ecosystem leads. The 1.6 release includes several cool new features such as:

  • Insights are key in understanding what is happening in your ecosystem, which is why we have added a new homepage. It has become the first version of the ecosystem dashboard, showing the total number of ecosystem actors and providing a direct access point to the map and analytics.

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  • The opportunity to manage your user profile, to change your email, password, name and profile photo and to see an overview of the different ecosystems you are a member of. And for those who are a member of more than 1 ecosystem, we have made it easier to switch between the different ecosystems they are a member of.

Many more features have been added, but you will have to find out for yourself to see what DataScouts can do for you. Contact us if you want to start using DataScouts for managing your own ecosystem or portfolio of companies, or get a feel of the platform by visiting an ecosystem of one of our customers:

  1. Belgian Startup Ecosystem by Startups.be
  2. Visualisation of scaleups across Europe by Sirris
  3. Startup ecosystem of the City of Antwerpen
WeConnectData

Superminds 2016 – The researcher ecosystem


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Yesterday we were present at the Superminds event, an annual event organised by imec for imec researchers and related third parties. Imec is the world-leading research and innovation hub in nanoelectronics and digital technologies. We were able to listen to top researchers talking about their research on the latest hot topics on digital innovation. Afterward, you had the opportunity to visit several stands showcasing the latest projects, which allowed you to discuss and connect with the researchers and to get in-depth information on some of the current research. This set-up gave you the chance to network and create new valuable relationships for future projects.

The researcher ecosystem

From the ecosystem intelligence approach we have at We Connect Data, it was beautiful to see the vibrancy of the researcher ecosystem at Superminds. The benefits of a vibrant creative ecosystem are also embodied in the projects We Connect Data does, of which the Creative Ring is a perfect example. The Creative Ring project is centered around the vibrancy of creative ecosystems in cities. Connecting with the creative ecosystem in cities allows for many new opportunities of the digital transition that characterise European societies of today.

The importance of a connected creative ecosystem in cities was also represented at Superminds by the City of Things project. The City of Things project brings the internet of things to the city of Antwerp, focusing on connecting the people in the city. By positively impacting mobility and public safety in the city, the project aims to connect thousands of Antwerp citizens with numerous innovative solutions that will considerably improve their quality of life. This project requires the expertise from many different research areas, bringing together not only the people in the city but also the researchers within imec.

iLastic

We showcased our ecosystem intelligence vision at Superminds with the iLastic platform, which we helped built together with iMinds (now imec) and others. The iLastic platform helps to visualise the research ecosystem, existing of the connections between the researchers, their projects, universities and the research facilities.                        screen-shot-2016-10-27-at-17-45-50The visualisation of the research ecosystem allows the researchers to connect more easily with each other and with related organisations, in order to launch and come up with new research projects. Moreover, iLastic makes the management of research projects more efficient, allowing researchers to easily look up who is doing what and who is working together. At the moment, the iLastic database is only representing the research of the Ugent. However, we believe that there is much more potential, as the platform can be applied to any university or research ecosystem. Ideally, once all the Belgian or even all the Europian researchers are connected, iLastic will be able to support the whole research ecosystem we know. In this scenario, new innovations will be created and goals will be reached which would not have been able without a well-connected ecosystem!