We are looking for a Customer Success Manager to join the We Connect Data & DataScouts team, to understand and help our customers with the DataScouts platform.
WHO ARE WE?
We Connect Data is a young, quickly growing company. We develop data-driven digital solutions and provide services related to connecting, enriching and visualizing context relevant data. Our flagship product is DataScouts, an Ecosystem Intelligence Platform that allows customers to visualize, explore and benchmark a portfolio of companies. Datascouts helps business developers and ecosystem leads to stay informed about what happens in their business space.
WHAT IS A CUSTOMER SUCCESS MANAGER?
As a Customer Success Manager, you will advise and guide a wide variety of customers, ensuring they launch DataScouts successfully, adopt it widely and are driving business value from DataScouts. You will manage customer on-boarding, discover their business needs and challenges and coach them on the best ways to use DataScouts to solve them. Working closely with our customers, you ensure they are fully engaged and getting the value that they expect.
Part coach, project manager, consultant and product expert, you are continually focused on helping our customers to stay front-runners in their business and be successful with DataScouts.
The success of the Customer Success Manager means customer engagement and expansion of DataScouts business.
WHO ARE WE LOOKING FOR?
- 5+ years of experience in a customer-facing role, i.e. customer service, customer success coaching, account management or strategic consulting, preferably in a SaaS company.
- Proven track record in Analysing Information, Crunching Data, Developing Processes and Standards, Service Excellence
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
- Strong interpersonal skills and experience building strong internal and external relationships.
- Experience in highly professional customer service in a fast-paced, dynamic environment is an asset.
- SaaS experience a benefit.
HOW TO APPLY?
Applying to the Customer Success Manager position is easy:
- Contact us via firstname.lastname@example.org
- Send a copy of your CV with the Email
Once we have received your application, we will get in touch with you!